Privacy Policy
Last updated: 2026-07-19
1. Introduction
This Privacy Policy describes how Makena Health & Wellness, Inc. ("we", "our", or "us") collects, uses, and shares your personal information when you use our website at https://www.makenahealthandwellness.ca/, our services, or otherwise interact with us.
Because we provide professional advice, much of the information we collect is sensitive and is treated with the confidentiality your engagement requires.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.
2. Information we collect
2.1 Information you provide to us
We collect information you give us directly, including:
Contact info (name, email, phone, address)
Billing information (payment methods, invoices, hours)
Communications between us (emails, calls, meeting notes)
2.2 Information collected automatically
When you use our website, we automatically collect certain information through cookies and similar technologies:
Usage data: pages visited, time spent on each page, referring URL, search terms used to find us
Device data: IP address, browser type and version, operating system, device type, screen resolution
Cookie data: see Section 5 (Cookies) below for details
3. How we use your information
We use the information we collect to:
Deliver the professional services you've engaged us to provide
Maintain client engagement records as required by professional standards
Issue invoices and process payments
Comply with our professional, ethical, and regulatory obligations (including any privilege rules that apply to our practice)
Understand how visitors use our website so we can improve it
Comply with legal obligations and respond to lawful requests
4. How we share your information
We share your information with the following categories of third parties:
4.1 Service providers
We share information with third-party service providers who help us operate our business. These providers are contractually required to use your information only for the purposes we specify and to protect it appropriately:
Practice management software — engagement records, billing
Video conferencing (e.g. Zoom, Google Meet) — client meetings
E-signature
Payment processor — invoice payments
4.2 Legal compliance and rights protection
We may disclose your information if required by law (e.g. in response to a court order, subpoena, or government request) or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
4.3 Business transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you (e.g. via email and/or a notice on our website) of any such change and the choices you may have.
4.4 We do not sell your personal information
We do not sell your personal information to third parties for monetary consideration.
5. Cookies and similar technologies
We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyze how visitors use our site. The categories of cookies we use:
Strictly necessary cookies — required for the website to function (e.g. session cookies, security cookies). These cannot be disabled.
Functional cookies — remember your preferences (language, region, accessibility settings).
Analytics cookies — help us understand how visitors use the site (which pages, how long, what search terms led them here).
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Engagement records are retained for 7 years following the end of the engagement (or longer if required by professional/regulatory rules). Billing records are retained for 7 years for tax purposes.
Once these periods expire, we securely delete or anonymize your information.
7. Your privacy rights
Depending on where you live, you may have certain rights regarding your personal information:
Right to access — request a copy of the personal information we hold about you
Right to correction — request that we correct inaccurate information
Right to deletion — request that we delete your personal information (subject to certain exceptions)
Right to portability — request a portable copy of your data in a machine-readable format
Right to opt out — of marketing communications, certain types of data sharing, and (where applicable) the "sale" of personal information
To exercise any of these rights, contact us at the email address below. We will respond within the time period required by applicable law (typically 30–45 days).
If our practice is subject to professional confidentiality rules (e.g. attorney-client privilege, accountant-client privilege, or similar), those rules govern in addition to this policy. Information you share in connection with a professional engagement is held to those standards. EU/UK clients have GDPR rights; California clients have CCPA/CPRA rights — contact us to exercise.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, by other means (e.g. email or a notice on our website).
We encourage you to review this policy periodically.
10. Contact us
If you have questions about this Privacy Policy or want to exercise any of your privacy rights, please contact us at:
Makena Health & Wellness, Inc.